Petaluma Property Management with Higher Standards

I highly recommend Redwood Property Management

My property manager who I inherited prior to Redwood Residential owning the company is fantastic. The rest of the company leaves a lot to be desired. I often get emails from other property managers telling me they are going to be my new property manager due to confusion in the office. I have yet to speak with Michael the owner since he refuses to answer or return any emails or phone calls.

Pure frustration. I will never own another rental property after working with this company.

Our property manager Christine is fantastic. So compassionate, and so thorough. What could be a better combination? Do you

They were cooperative and helpful in reaching out to tenants to arrange inspections and repairs.

Excellent attention to detail, clear timely communication, true professionalism. Thank you!

Very professional property management services. Sarah O'Brien is a very good property manager, she has been very helpful and responsive to my calls and requests. I would definitely recommend this company for property management services.

Quick efficient and great at communicating. I don’t live close to my property so it’s great to know it’s in capable hands. Rates are reasonable and they placed someone in the home within a month of it being available to rent.

Recently had a bad experience. Drove by our property and found our beautiful front yard over grown with weeds and my apricot tree was dead. I cried. We hired someone to cut the tree down and pull out all the large weeds. I talked to the renters and asked them to please start watering. I will have to start coming down (an hour and a half away) to check on our property. What use is having a property manager?

They’ve managed the property where I have rented and lived at for over 11 years for the past three years. I’ve been requesting for them to fix the heater that never worked fix holes in the exterior wall, fix mold, and not up to code electrical. I have reached out via email phone. I’ve reached out to our property manager, I’ve reached out above him. I was promised a call by the supervisor I have had to call again due to issues here at the house and issues with our property manager (manager ) from Redwood property management and waiting for them to address this and reach back out to me and they have not , been trying to push forward this issue to a supervisor for over a month now with absolutely no luck No one has reached out to anyone in our unit to try and rectify this or to fix any of the issues addressed.

I had a situation with a challenging neighbor who was renting a house from Redwood Residential. I reached out to RRPM several times with no response, but eventually received a response after leaving a public review. It's worth noting that it took an extended period of time to get the assistance I needed, which was somewhat frustrating. This was a peaceful neighborhood where the people coexist harmoniously. However, things changed when RRPM rented the house next door to another homeowner. The renter's music was consistently at an ear-splitting volume, even with all our windows and doors shut. It often made it difficult to enjoy activities like movie nights or family dinners without being drowned out by the obnoxious bass. This situation was beyond disruptive. To add to the frustration, these neighbors consistently lacked consideration for others. They frequently blocked the community basketball hoop, obstructed the mailboxes, and even parked in a way that completely blocked my driveway, making me late to pick up my child from school. It took several more months of dealing with this challenging neighbor and several complaints later for them to move out. I'm not sure if it was a voluntary move or an eviction, but either way, the situation was eventually resolved. I don't know if management directly resolved the situation, but they did try to assist, and their reputation is important to them, so that's something. In the end, I'm neutral about my experience with RRPM. They did eventually address the issue, but it took an extended period of time and a public review to get their attention. If prompt resolution had been achieved, it would have saved me a lot of stress and frustration. If you decide to choose RRPM, I would suggest clarifying expectations for response times and issue resolution. I do think they care greatly about their reputation and will work with you to maintain a good standing with their customers, which is reassuring.

Best property management company in Santa Rosa!

Highly recommended!

Great company with great people. They are transparent and reliable. A+!