Rent a Home You Love

Professional management company with excellent communication I am a landlord and my tenant and myself are very satisfied

My experience with this property management company was the most stressful I’ve had in 10+ years of renting, on top of an already stressful out-of-state move. After receiving my holding deposit and signature on the Holding Deposit Agreement - which seemingly does nothing to protect the prospective tenant nor outline when a lease must be delivered - there was no movement from them. Calls went straight to voicemail. It took the below email to receive the lease, which although finally sent before the 5pm deadline, I couldn’t in good conscience sign - instead paying for last-minute furniture storage and temporary housing while I look in person rather than be locked into a 1-year contract with a company that justifies poor operations by citing a requirement to send the lease “within 72 hours of the scheduled move-in date” (I’m assuming they mean at least 72 hours prior to scheduled move-in date). I can’t imagine that this is standard or tenable for anyone moving/shipping from out of state. Despite being told that I lost $804.83 of the $2,000 holding deposit (“we have confirmed that the owner is entitled to 10 days of prorated rent, as your application was withdrawn”) and the enormous stress that this has added, I feel like I dodged a bullet. I wouldn’t recommend this property management company to anyone - prospective tenant or property owner.

My property manager who I inherited prior to Redwood Residential owning the company is fantastic. The rest of the company leaves a lot to be desired. I often get emails from other property managers telling me they are going to be my new property manager due to confusion in the office. I have yet to speak with Michael the owner since he refuses to answer or return any emails or phone calls.

I am happy with the new managers of my property. Caseworkers Christine and Lorena are terrific and always very helpful.

We couldn't ask for a better property manager than Christine Schild! She has gone above and beyond in handling current issues with our rental property and advising us on how to avoid future problems. We feel lucky to have found her.

I used the appointment calendar the day the oven died. And that appointment has passed with no phone call or communication on when this issue will be resolved.
I am not sure which request this notification is in regards too, as I still have two other request from 2025 that have not been dealt with (Broken Fence and Weed Barrier). Please be more specific with future reviews.
I submitted my (most recent) maintenance request on 3/03/2026 regarding the oven not working. Today is 3/09/2026 and there has not been any work or any phone call made to me from anyone on what is going on.

Christina is a gem and has served us so well over the years. On the basis of her management, I would highly recommend your company

My experience was prompt and professional. May was exceptional at responding to any questions and communicated promptly and clearly.

Good communication, helpful owner portal. Served as general contractor for pre-occupancy improvements and work was well done.

Very professional property management services. Sarah O'Brien and Mike Tavis are very good property managers; they both have been very helpful and responsive to my calls and requests. I would definitely recommend this company for property management services.

Exelente

Pretty unprofessional on viewing their rentals and waisted our time at a property we were supposed to look at and the confirmation said multiple times that we confirmed a 4pm viewing and when we get there no one showed up only to reach out to let the know we were at the property and they said they left because it was for 3:30

Service requests have greatly improved this past year. Previously requests went unanswered for 6-9 months and would have to make many calls for follow up.

El área es muy tranquila y confortable

They are generally ok. I get confused with the accounting and distributions. For instance, this month they distributed $100 more than usual (and what the rental income would support) and I have no idea why. I’ll have to wait until the monthly statement comes out to really know why. I’d like to know the rationale for the distributions and how and why they retain or distribute cash that’s really unrelated to the current income. I’d like more transparency.

Good customer service. Thank you!

Thank you made the whole process easy.

I made an appointment with this company to see an apartment. Even though I provided my cell number and told them what days I was off work, they emailed my work email to cancel just a few hours before. Too lazy to bother to call or text my phone number even though they knew that I was not at work that day. I drove quite a distance to see the apartment and no one was there.