Healdsburg Property Management with Higher Standards

I submitted this complaint on their website and did not receive any responses. Former resident of a complex they managed in Austin, Texas. Dear Redwood Residential, I am writing to submit a formal complaint regarding the management of Wilder Apartments, Austin, Texas, during your oversight of the community. The combination of neglect, misleading public statements, and consistently poor communication needs to be addressed. To start, the ongoing pool closure has been mismanaged. It has been inaccessible for several months, and residents were never given clear or honest updates about the expected timeline. As the sale of the property approached, it became apparent that investment in the community experience was no longer a priority. During this time, a member of your staff posted a public response to a Google review from resident Molly Mitchell that stated: “As a gesture during this time, we are offering residents a $100 ResortPass credit. While we understand this doesn’t fully replace the experience of having our pool available, we hope it provides a meaningful alternative in the meantime.” That offer was never communicated to residents in any official capacity. No emails, no notices, no updates. It appears the statement was made solely to reduce public criticism, not to provide a genuine solution. If this notice did go out, I did not receive it. My roommate stated that she did not receive an email with the credit either. Was this notice only sent to residents that complained to management? Or did they not share it with us because we didn't renew our lease that was set to end on July 10th? Either way, a large property management company should not be so petty in how they engage with paying residents that are not receiving a promised service. Beyond the pool issue, your team consistently demonstrated a lack of professionalism in communication. Many of the emails were rude in tone, unclear in content, and often contained mistakes that required multiple follow-ups from residents. For example: Instructions regarding curtain requirements were confusing and inconsistent. A garage audit was scheduled and then quietly canceled. I was not notified of the cancellation and had to reach out to get that information. I also attempted to pick up my garage clicker on three different occasions. Each time, it felt like I was contacting your office for the first time. Access gates were broken frequently, including the breezeway to the gym and exterior entry gates to the property. These were security concerns, yet the tone of messages about them was often dismissive or indifferent. While I want to acknowledge that your maintenance team was generally responsive and helpful, there were still lapses. My bathroom was re-caulked with clear caulk applied over uncleaned, cracked white caulking, which left the job looking permanently dirty and unprofessional. Additionally, when my roommate’s bathtub was resurfaced , neither Wilder maintenance nor the contractor informed us that the apartment needed to be vacated during the process. We left the windows open due to the smell, but we were not properly advised of the health or safety implications. Apparently, we should not have been in the home while this was happening. Both of us have respiratory issues and experience chronic migraines. Lastly, I found it inappropriate that your former property manager, Nechelle K., posted a personal Google review of the complex after several negative ones had been submitted by residents. That is not how transparent or professional management responds to valid criticism. My lease ends on the 10th of July. The aforementioned events are part of the reason I chose not to renew my lease at this complex. I will NEVER stay at another Redwood Residential property if this behavior is reflective of your company as a whole.

They were have done a great job of preparing our rentals for new tenants.

Yes, One of the smog detectors is still going off at night. The one located at the master bedroom.

Will not return a holding deposit for a property. I've been trying to get this back for almost a year. I have called and emailed several times, and have been to their office twice to pick up a check, after they say it will be "ready this week", but when I get there it's not available yet, try back next week. I never actually rented from them so I can't comment on any other aspect of service. **Update - After they saw this review my payment was expedited. They wanted me to remove the review, but I told them I would update that I did get my deposit returned.

No issues at all. Kendall has been very clear and thorough with what needed to be done with the property and paperwork.

The transition from the previous property management company and Redwood was seamless on my end. Fortunately, I have few problems with the property I own but, when I need to contact Redwood about something, I get assistance in a timely manner.

Christine Listened to our needs and requests. Very friendly and professional!

I highly recommend Redwood Property Management

My property manager who I inherited prior to Redwood Residential owning the company is fantastic. The rest of the company leaves a lot to be desired. I often get emails from other property managers telling me they are going to be my new property manager due to confusion in the office. I have yet to speak with Michael the owner since he refuses to answer or return any emails or phone calls.

Pure frustration. I will never own another rental property after working with this company.

Our property manager Christine is fantastic. So compassionate, and so thorough. What could be a better combination? Do you

Excellent attention to detail, clear timely communication, true professionalism. Thank you!

Very professional property management services. Sarah O'Brien is a very good property manager, she has been very helpful and responsive to my calls and requests. I would definitely recommend this company for property management services.

Quick efficient and great at communicating. I don’t live close to my property so it’s great to know it’s in capable hands. Rates are reasonable and they placed someone in the home within a month of it being available to rent.